Many seniors find it difficult to make the leap to BankID app. A new digital aid has got many over the knee; nine out of ten give the thumbs up for getting the help they needed.
This article was first created and shared by NTB and can be found in full here
BanKid's latest solution, BankID app, is now the most common login method with 2.1 million users. But not everyone is happy about moving on to something new.
“BankID is a habit and a bit scary to change. What one has always used feels safest, or one simply refuses to switch to something new. With these digital recipes, we believe that even more people will test our newest and safest solution, the BankID app,” says Jan Bjerved, Head of BankID.
Digital recipes help
BankID BankAxept today uses the Kakadu service to create digital tutors that work for anyone who dares, almost regardless of digital level. The first version of the guides is located at bankid.no and Kakadu.no, and is used by both banks and volunteers who train others.
In addition, Kakadu and BankID BankAxept are working together on tomorrow's solution for digital inclusion: a major innovation project that has also been validated and funded through Innovation Norway.
The BankID tutors have around 2,200 visitors a day, while the single-day record is 5,600. Altogether, people used digital tutorials on BankID over 200,000 times over the course of a month.
Our recipes have an effect! This confirms both users and the speech of the figures. Simplifying is one of the hardest things to do, and here we have put a lot of time into it. We also have a lot of exciting technology under the hood that helps reduce digital class gaps,” says Ingvild Erøy Prestårhus, one of the founders of Kakadu.
Elderly people struggle the most
Around 800,000 prefer to use BankID with a code chip. It is the age group over 60 who use the code chip the most, according to a country-representative survey conducted by Kantar for BankID BankAxept. Over 40 percent of code chip users have not heard of the app, and those who have heard of it need help and good arguments to switch to the app:
“Good training, both through digital recipes and face-to-face guidance, is essential to keep older users safe. Many go to the bank for help, but also other arenas for training become important going forward. We hope the recipes can become an important resource for anyone who wants to guide others in BankID,” says Bjerved.
BankID BankAxept is a partner with Livsjoy for the Elderly, which has created a Digivenn project in which senior pupils share their digital knowledge with the elderly in the municipality. Recently, BankID BankAxept has also signed an agreement with Digna, which will help ensure that information about BankID reaches environments that do not speak Norwegian or English.
Practice makes master
Grethe M. Robertsen, who works for Seniornett at Frogner Senior Center, has switched to the app.
“I'm working on the Bankid app and have been using it for a long time. It was a little hard to install it, and a bit unaccustomed to finding back to the site I was going to log into. But things are going very smoothly now.
Grethe guides many seniors in the use of digital services, and often it is BankID that they need help with. Her advice is to practice every day.
“If you want to learn to master the digital, it is important to repeat and use it in everyday life, because otherwise it will quickly be forgotten,” says Grethe.
She highly recommends the digital tutors:
“I recommend everyone to get help from the digital tutors at Kakadu, they are very good and educational, just what many people need to get started with something new,” says Grethe.
Bjerved emphasizes that it is allowed to get help to get started with the BankID app, but that one must never share or show the password to the helper.
