Aims to help DNB reduce 15,000 daily inquiries
“We see that many of the inquiries could have been solved by the customer himself,” says Rose Paulsen, project manager at DNB.
The solution provides you with three ready-made guides on frequently asked questions — which instantly relieve your call center and give your customers quick and easy help just when they need it. Can also be delivered completely without technical integration.
We assist you on known issues and create guides for you. In record time, you can use these to help your customers, either through links, or directly on your own website.
“We see that many of the inquiries could have been solved by the customer himself,” says Rose Paulsen, project manager at DNB.
Yes, it looks simple. But that's also the intent. The tutor combines inclusive design, with a text washed for technical language, industry lingo and cryptic three-letter abbreviations. The supervisor provides value with and without technical integration.
satisfaction scores averaged on tutorials made with Kakadu
You notice the value measured in fewer support requests to the call center. Employees say the job becomes more meaningful and that tutorials make it easier to excite customers.
Built for trust — with full transparency and built-in compliance, we give you solutions you can easily vouch for.
.svg)
The guidance has been tested and validated by major Norwegian players, and it hits particularly well in banking and finance. Kolibri Start is only offered out the year to a handful of customers who want to test. Be early to chirp in your inbox to become one of them.
